Work

The work I’ve done, and what I’m building on my own.

The career work at Smart Food Safe and Toluna, in depth. Plus two learning projects I use to sharpen the same skills on my own time.

Experience

The work, in depth

Two companies, the work behind the highlight reel: what the role needed, how I approached it, what changed.

01
Smart Food Safe

Brand Marketing Manager

Since May 2026 · 3 case studies
Smart Food Safe · Case 1 of 3

Building an end-to-end lead-attribution system

CRM and attribution build
Problem

Marketing needed one reliable view of which channels and content were actually driving pipeline.

Context

The function was scaling quickly across several international markets, and lead sources needed to be tracked in one place rather than across separate tools.

Strategy

Design and implement a centralised CRM and attribution setup end to end, rather than layering another tool on top.

Execution

Implemented the CRM, mapped every lead source, set up clean, auditable reporting the team could actually trust.

Outcome

Clean, auditable lead-source reporting, giving the team a solid basis to double down on what works.

Smart Food Safe · Case 2 of 3

Repositioning the brand for an enterprise audience

Visual identity + voice-and-tone playbook
Problem

The product had grown well beyond how it was being described, and the messaging needed to catch up with what enterprise buyers care about.

Context

The visual identity and voice had not been formally documented, so different teams were interpreting the brand slightly differently.

Strategy

Reposition end to end: a new visual identity, a written voice-and-tone playbook, and messaging rebuilt around buyer outcomes like audit readiness and operational visibility, not product features.

Execution

Led the repositioning across identity, website and product messaging, working with design and content to apply it consistently across every customer touchpoint.

Outcome

A consistent, enterprise-grade brand that reads credibly to large multinational buyers.

Smart Food Safe · Case 3 of 3

Building an AI-assisted content engine the team could actually run

AI-assisted workflow + operating playbook
Problem

A content engine spanning several international markets needed to move faster than a small team could manually sustain, without dropping quality.

Context

Content, design, SEO and video work were each running as separate manual processes without a shared playbook.

Strategy

Introduce an AI-assisted content workflow paired with a documented operating playbook, so AI speeds up production without lowering the quality bar.

Execution

Rolled out the workflow and playbook across the content team, then extended the same systems thinking to multilingual go-to-market and international trade-show marketing.

Outcome

A content engine that moves faster without losing enterprise quality standards, run by a small team across several international markets.

02
Toluna

Jumpstart Research Manager, Consumer Insights & Brand Strategy

Jun 2024 to Apr 2026 · 2 case studies
Toluna · Case 1 of 2

Turning global research into decisions Fortune 500 teams actually acted on

20+ multinational programmesUnilever, Netflix, L’Oreal, Amazon, Diageo
Problem

Clients were getting research data, not decisions. Insights sat in decks without a clear path to action.

Context

Global consumer-intelligence work across usage and attitude, brand tracking, advertising effectiveness and product innovation, in 70+ markets.

Strategy

Build a cross-study synthesis framework that surfaces white-space opportunities instead of reporting study by study.

Execution

Applied the framework at scale, including a large product-testing programme for United Breweries.

Outcome

Informed real product-portfolio decisions for FMCG clients, cut Power BI reporting turnaround by 25%.

Toluna · Case 2 of 2

Standardising client reporting so it did not depend on one person

Reporting turnaround down 25%3 analysts mentored
Problem

Client reporting was manual and slow, and the growing analyst team had no shared workflow for producing it.

Context

20+ concurrent research programmes each needed recurring reporting, rebuilt from scratch by whoever picked up the job.

Strategy

Standardise reporting into reusable Power BI dashboards, then teach the workflow instead of keeping it as one person’s tribal knowledge.

Execution

Built the dashboard templates, automated the manual reporting steps, and mentored three junior analysts on the analytics workflow and the brand-positioning frameworks behind it.

Outcome

Client turnaround time on reporting fell by 25%, and the team could run the workflow without bottlenecking on one person.

Learning Projects

What I build to learn

B2B

An AI marketing systems platform for small B2B teams

The problem

Most small marketing teams adopted AI tool by tool. Output went up. Strategy did not, and nothing underneath it was repeatable.

What I built

Free, plain-English frameworks plus a content gate: a written quality standard every piece has to clear before it ships, so speed never costs credibility.

How it actually runs

I wrote the brand rules, the voice, the quality bar and the publishing cadence once, as instructions a machine can follow. An AI system then researches, drafts, checks its own work against those rules, publishes to the site and schedules the social posts. I review direction and standards, not individual tasks.

Where the judgment sits

With me. The AI is fast and consistent and has no taste. Positioning, what is worth saying, what gets rejected and when the rules themselves are wrong are all still mine. The interesting work moved up a level rather than disappearing.

Who it is for

Founders, marketing managers and small B2B teams who want a system instead of another tool to manage.

What I am proving

That one person with a clear system can run a real publishing operation end to end, and that the constraint on AI marketing is the quality of the instructions, not the model.

B2C

A verdict-first review site for home-office gear

The problem

Most gear-review sites either imply hands-on testing they never did, or bury a straight answer under SEO padding.

What I built

Verdict-first reviews built from published lab testing, owner reports and spec sheets, with one hard rule written into the system: never imply testing we did not do.

How it actually runs

Same architecture as the other project, different rulebook. I set the category strategy, the honesty rule and the scoring method; the AI system does the research, drafts the verdict, produces the short-form video and schedules it. Deliberately built as a second brand so the underlying system had to prove it transfers.

Where the judgment sits

Choosing which categories to enter, where the credibility line is, and when a sourced claim is still not good enough to publish. The honesty constraint is a strategic asset here, not a limitation, and that call is a human one.

Who it is for

Remote workers and home-office buyers deciding on monitor arms, desks, chairs and the rest of a setup.

What I am proving

That the same operating system runs a B2C review brand and a B2B education brand without being rebuilt, which is the difference between a workflow and an actual system.

Method

How I Run These With AI

Promptly Market and GizmoJudge don’t run on hours I don’t have. I built each one on a set of rules once, and an AI system executes them day to day: drafting posts, checking every piece against that site’s own brand and quality standards before anything goes out, publishing on a schedule, and posting to each site’s social channels without me opening a dashboard.

I set the direction and the guardrails. The system does the repetitive part: writing, checking its own writing against the rules I gave it, publishing, and posting to social. I check in on the results, not the busywork.

It’s not perfect. I’ve caught and fixed real mistakes along the way: a missing image, a stalled routine, one page saying something another page didn’t. Each one made the rules a little sharper. Build a system, watch where it breaks, fix the actual cause instead of the symptom. That’s the same loop I’d bring to any brand I ran.

Let’s talk brand, marketing, or what you’re building.